Refund policy
We accept returns for store credit within 14 days of delivery ♡
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase.
To start a return, please contact us at support@posessory.com
If your return is approved, we will email you instructions on how and where to send your package. Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels. Items returned without first requesting a return will not be accepted.
You can always contact us for any return question at support@posessory.com
Damages and issues
Please inspect your order upon delivery and contact us immediately at support@posessory.com if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to make it right.
Exceptions / non-returnable items
The following items cannot be returned:
- Sale items
- Earrings
- Socks
- Body jewelry
- Shorts
- Swimsuits
These items are non-returnable for health and hygiene reasons, except where required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without providing a justification, as required by applicable law.
Returned items must be unworn, unused, in their original condition, with all original tags attached, in their original packaging, and accompanied by proof of purchase.
Store Credit
Once we receive and inspect your return, we will notify you whether it has been approved.
If approved, you will receive Posessory store credit equal to the purchase price of the returned item.
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs.
- Store credit does not expire.
If you have any questions about your return or store credit, please contact support@posessory.com.